Shipping policy

Processing time

  • Orders are processed within 1–2 business days after payment confirmation.

  • You will receive a confirmation email once your order has been shipped.

Shipping rates & delivery times

  • Europe (EU): 1-3 business days. Free shipping.

  • Rest of the world: 5–8 business days. Shipping cost €5.80. Free shipping for orders of €50 and up.

Carriers

We ship with trusted carriers such as PostNL, DHL, and Correos depending on your location and the service selected at checkout. All orders include tracking information.

Customs & duties

For orders outside the EU, customs fees or import taxes may apply. These charges are the responsibility of the customer. We recommend checking your local customs regulations before placing an order.

Address accuracy

Please make sure your shipping address is correct. ONAÏ is not responsible for delays or lost packages due to incorrect addresses.

Tracking your order

Once shipped, you will receive a tracking link via email. If you don’t receive it, please check your spam folder or contact us at hello.onai.official@gmail.com.

Questions?

If you have any questions about shipping, feel free to contact us:
📧 hello.onai.official@gmail.com.

Phone: 682647588

Amsterdam, Netherlands